Riley's Furniture marks 25th year

MILLERTON — Having been in the business for 53 years, it’s safe to say that Tom Riley knows furniture.

His Millerton-based store, Riley’s Furniture & Flooring, has been a village fixture since 1985, when it first opened. Several locations later, it’s still going strong, having celebrated its 25th anniversary at the beginning of the month.

Before it was Riley’s it was Bloch’s Furniture, started in 1924 as a clothing store. Twenty-six years later, the business was passed down from owner Irving Bloch to his son, Mort, who hired Tom Riley, right out of high school, seven years after that.

“I started as a warehouse man,� Riley remembered. “I was a delivery guy, a jack of all trades. It was basically just the two of us then.�

Riley worked at Bloch’s for 28 years before buying the business from him, changing the name to Riley’s and hiring Brian, to work at the store.

His daughter, Cindy, followed two years later and now it’s almost completely a family business: Riley retired in 2004 but Brian handles sales, Cindy is the COO, son Greg takes care of deliveries and son Jeff is the flooring installer. Add in an additional salesman, John Scutieri, who first joined the company in 1987, and its a packed house most days at Riley’s Furniture.

“I’ve loved the customers and I’ve loved the furniture business,� Riley said last week at the store. He’s been retired since 2004 but still shows up for special sales, like the 25th anniversary sale over the first weekend in September. “I never got up in the morning and said, ‘Oh I don’t want to go to work today.’�

The secret to longevity in the business is providing the customers with quality products and quality customer service, the Riley family agreed.

“The bigger stores operate on volume alone,� Cindy Riley pointed out. “They don’t value each individual customer.�

The company is ingrained in the community: You’re bound to run into the Rileys at the supermarket, at the movies and out and about town, she continued.

And there are lots stories to tell from the past 25 years when you get the whole gang together. The day after a tornado hit Cornwall, Conn., in 1989, most of the crew grabbed chain saws and a truck and traveled over the state line to pitch in. Tom Riley stayed behind, keeping the store open despite having no power, showing people around with flashlights.

Or the popular annual tent sales, which are held on Columbus Day weekend every year (just a little more than two weeks away). The first few were beset by torrential rain storms, and at one point a moat had to be dug around the tent to collect water, Brian remembered. Sump pumps were running in the fields to keep the water out.

“We just don’t close!� he said, laughing.

“We have fun doing what we do,â€� Cindy said, before joking,  “And we’re very civic minded —  we have the current mayor [Scutieri is Millerton’s mayor] and former fire chief [Keith Roger] here!â€�

“You couldn’t ask for a better team,� Tom Riley said proudly. “They all work so well together.�

“I think we’re one of the few stores that have been here for at least 25 years,� Tom Riley continued, when asked about the significance of lasting 25 years in Millerton.

“We’re an anchor store,� added Brian, “and a destination business that brings people into Millerton.�

“The customers keep coming back,� his father concluded, “so they must appreciate what we do.�

Riley’s Furniture & Flooring is located at 122 Route 44, in the Millerton Plaza.

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