Managing up: You and the boss

Being a star performer does not guarantee career success. Often, it is how well you manage the relationship with your boss that can make or break your future in a company.

A case in point: A talented finance executive who made a lot of money for his company was denied a promotion after four years in the role. Instead, he was given a sizable bonus.

The managing director to whom he would have reported told me privately that he was irritating and that she did not want him reporting directly to her. She described him as a “dog with a bone,†not knowing when to back down from making his case. She found herself trying to avoid him.

With his career stagnated, he resigned for a comparable position elsewhere. Both he and the company lost out.

Managing up effectively takes more than doing your job well.

We all know the importance of helping your boss to “look good,†by ensuring for example that he or she is prepared for an important meeting.

Equally important is to make the boss “feel good†with you around. So important is the “feel good†factor that top officials in government and business often surround themselves with longtime associates, even though they may lack the requisite qualifications.

Making your boss “feel good†is not simply showering him or her with flattery. Rather, it entails building a relationship in which the boss is comfortable in your presence and assured that you are looking out for his or her best interest.

I’ll give some examples of how to “manage up.â€

• Pick your battles carefully. Your boss’s time is valuable; you need to separate important issues from more routine issues, recognizing which to fight for. Also, as illustrated in the opening example, it is important is to know when to back off.

• Keep your boss in the loop. No one wants to be caught off-guard. It is therefore wise to give your boss advance notice of a potential problem area. If you feel it necessary to go over the boss’s head, make your intentions clear. Keeping your boss informed demonstrates loyalty and respect.

• Consider how your boss thinks and processes information. A woman I coached who was spontaneous by nature, reported to a controlled and reflective boss. Not surprisingly, he was annoyed when she approached him on-the-spot to obtain permission to act on her ideas. The relationship improved dramatically when she put her ideas in writing, thereby giving him time to think things through.

• Share deserved praise with your boss. The obvious way to make your boss “feel good†is through praise. This becomes particularly challenging when you dislike your boss. For example, although your boss may take credit for your ideas, perhaps you are empowered to make decisions. You could therefore let the boss know that you appreciate that aspect of his or her management style.

Aside from direct compliments, asking for advice conveys your appreciation for what the boss has to offer.

• Carefully manage relationships with your boss’s allies. One needs to consider the consequences before alienating those close to the boss.

A banking executive had little tolerance for an arrogant peer and frequently “locked horns†with her, even though it was known that she was the boss’s protégée. Within a year, his job “disappeared†and he was assigned to a lesser role. It was later learned that she engineered his demotion.

• Be discreet in voicing negative feelings about your boss to others. You never know who might leak your confidential comments. Or your negative views might be overheard and made public.

These are just some of the ways in which you can help ensure that your boss is comfortable with you. Feel free to e-mail me with other tips that you have found to be helpful in your own experiences managing up.

Danella Schiffer, Ph.D., is an industrial/organizational psychologist who resides in Salisbury and works nationally, with organizations and individuals. She can be reached at danella.schiffer@att.net.

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